How Can We Help?

Find answers to common questions or get in touch with our team.

Need to talk to someone?

Our support team typically responds within 24 hours.

Email support@storylark.app

Getting Started

How do I create a character?
Tap the Characters tab, then tap 'Add Character'. Enter your child's name, age, and some details about their personality and interests. You can also upload a photo to help personalize illustrations.
How long are the stories?
You can choose from Quick (3 minutes), Standard (5 minutes), Extended (10 minutes), or Extra Long (15 minutes). The duration affects how detailed and complex the story will be.
What languages are supported?
StoryLark supports 8 languages: English, Spanish, French, German, Portuguese, Arabic, Chinese, and Ukrainian. Both the app interface and story narration work in all these languages.
What's the difference between Classic and Interactive mode?
Classic mode creates a complete story that you can listen to from start to finish. Interactive mode is a choose-your-own-adventure style where your child makes choices that shape the story's direction.

Features

How does story sharing work?
On any story, tap the share icon to send it to family and friends. They'll receive a link to listen to the story, complete with narration and illustrations. Perfect for sharing with grandparents!
What are Songs & Lullabies?
Songs & Lullabies are musical moments woven into stories — original songs and gentle lullabies that match the mood of the adventure. Available on Standard and Premium plans.
How do AI Avatars work?
When you upload a photo of your child or a family member, StoryLark can create an AI avatar that appears in illustrated stories. The avatar captures their likeness so they truly see themselves in the adventure.
Can I record my own audio for stories?
Yes! With custom recordings, you can record short audio segments that get woven into your child's stories. Record a special greeting, a silly voice, or a bedtime message.
How does voice cloning work?
Voice cloning is available on the Premium plan. Record a 60-second sample of your voice, and StoryLark creates a narrator that sounds like you. Multiple family members can each create their own voice clone. Perfect for when you're traveling or working late.

Account & Billing

How do I change my subscription?
Go to Settings in the app, tap on 'Subscription', and you can upgrade, downgrade, or manage your plan. Changes take effect at the start of your next billing period.
How do I cancel my subscription?
You can cancel through the App Store's subscription management. Go to Settings > Your Name > Subscriptions > StoryLark > Cancel. You'll keep access until your current period ends.
How do I restore my purchases?
Go to Settings in the app and tap 'Restore Purchases'. This will sync your subscription status if you've reinstalled the app or are using a new device.
Do unused stories roll over?
No, story credits reset each billing period. This keeps our pricing simple and ensures everyone gets a fresh allocation each month.

Technical Issues

Why won't my audio play?
First, check that your device isn't on silent mode. Also ensure the app has permission to play audio. If using Bluetooth headphones, try disconnecting and reconnecting them.
How do I download stories for offline use?
On any story card, tap the download icon (cloud with arrow). The story, including audio and images, will be saved for offline playback. You can manage downloads in Settings.
The app crashed or froze. What should I do?
Try closing and reopening the app. If the issue persists, restart your device. You can also try uninstalling and reinstalling the app — your account data is saved in the cloud.
Why are my stories taking a long time to create?
Story creation typically takes 30-60 seconds depending on length and complexity. If it takes longer, check your internet connection. Our servers occasionally experience high demand.

Still need help?

We're here to make sure you have the best experience with StoryLark.